Aira Santiago

Aira is the Quality Assurance Lead and Trainer at Wonsulting, where she ensures every client receives a consistent, high-quality experience across the Full Service Apply program. She oversees the onboarding of new service providers, conducts new hire trainings, and coaches the team to uphold the highest service standards. With a keen eye for detail and a passion for team development, Aira continuously refines internal processes to drive operational excellence while keeping the client experience at the center of everything she does.