15 Must-Have IT Soft Skills

Careers

By
Stefanie Kreisman

Tech layoffs got you down? 

It's not just about technical prowess anymore. The real game-changer? IT soft skills. 

This blog uncovers the often-overlooked 'importance of soft skills' that transform good IT professionals into exceptional ones. 

Keep reading to discover why these skills are critical and learn how to effectively highlight them on your resume.

Why IT Soft Skills Matter

In the IT industry, technical know-how is a given, but the ability to navigate human interactions and complex problem-solving is what sets top professionals apart. Soft skills such as communication, teamwork, and emotional intelligence play a huge role in the success of IT projects and in the day-to-day operations of IT teams.

In fact, West Monroe conducted a survey to find out how important soft skills are during the hiring process. The findings highlight a few critical areas where the IT industry can improve: 

  • Soft Skills Matter in IT: Tech professionals need more than just technical know-how; soft skills are key for success and adding value in the IT industry.
  • Teamwork Troubles: A significant number of business professionals (over 40%) face difficulties working effectively with IT teams, leading to less efficient work and project delays.
  • Leadership Skills Undervalued: In the IT industry, there's often not enough focus on leadership skills when hiring and training tech staff. This leads to a low number of qualified applicants to fill leadership roles in tech. In fact, the survey found that 60% of business professionals think leadership is the weakest soft skill among tech professionals.
  • Lack of Soft Skills Training: Although soft skills are important for career growth, many IT professionals aren’t given enough training in these areas. This shortfall is made clear by the fact that while 78% of companies include soft skills in performance reviews, only 59% provide training for these skills, creating a barrier to career advancement in the IT field.

These findings emphasize the importance for IT professionals to develop a comprehensive range of soft skills. But what exactly are these skills?

READ MORE: 10 Problems Job Seekers Have and How to Solve Them

15 Essential Soft Skills in IT

Let's explore the specific soft skills that can address these issues and enhance the effectiveness of IT professionals:

  1. Communication Skills: Vital for explaining technical details to non-tech audiences. It’s about making complex information accessible and understandable.
  2. Problem-Solving: IT is all about solving problems. Whether it’s fixing bugs or finding solutions to system issues, problem-solving is key.
  3. Adaptability: With the constant evolution of technology, being adaptable is crucial. It means staying current and being open to new ideas and approaches.
  4. Teamwork: Collaboration is at the heart of most IT projects. Working well in a team ensures successful project outcomes.
  5. Emotional Intelligence: This involves understanding your own emotions and those of your colleagues and clients, leading to better teamwork and client relations.
  6. Creativity: Thinking outside the box can lead to innovative solutions in IT, making you a valuable asset to any team.
  7. Time Management: Juggling multiple tasks and projects efficiently is a must-have skill in the fast-paced IT environment.
  8. Leadership Skills: Leading a team, making decisions, and taking responsibility are qualities that elevate an IT professional to a managerial role.
  9. Customer Service Orientation: IT often involves direct interaction with clients, making customer service skills essential for understanding and meeting their needs.
  10. Conflict Resolution: The ability to handle disputes constructively is important for maintaining a positive work environment.
  11. Attention to Detail: In IT, small errors can lead to big problems. A sharp eye for detail is a must.
  12. Patience: Complex IT issues require patience to analyze and solve effectively.
  13. Active Listening: This ensures a clear understanding of project requirements and team member contributions.
  14. Learning Agility: The willingness to quickly learn and adapt to new technologies is a valuable trait in the ever-evolving IT field.
  15. Cultural Awareness: In our globalized world, understanding and respecting cultural differences is key, especially for teams spread across different regions.
West Monroe survey results

By developing these soft skills, IT professionals can not only overcome the challenges identified but also excel in their roles, contributing significantly to their teams and projects.

Incorporating Soft Skills into Your Resume

When it comes to your resume, showcasing these soft skills can make a big difference. 

Here’s how:

  • Under the Skills Section: List soft skills like 'Adaptability', 'Teamwork', or 'Emotional Intelligence'. Be specific; for example, instead of just 'Communication', write 'Effective Communication with Cross-Functional Teams'.
  • In Your Experience Section: Use bullet points to highlight how you’ve applied these skills. For instance, 'Led a diverse team across different time zones, enhancing project efficiency and team cohesion (Leadership Skills, Cultural Awareness)'.
  • Use Specific Examples: Wherever possible, back up your skills with specific examples or achievements. For instance, 'Developed an innovative solution to streamline workflow, improving team productivity by 20% (Creativity, Problem-Solving)'.

For a standout resume that effectively showcases your soft skills, use ResumAI. This tool creates ATS-friendly resumes and generates compelling bullet points, highlighting your professional skills and achievements. 

Try ResumAI for a resume that truly reflects your capabilities.

READ MORE: How to Write a Resume with Transferable Skills

Conclusion: Soft Skills – The IT Game Changer

As we wrap up, remember that in the IT world, mixing technical expertise with soft skills isn't just an added bonus – it's a necessity for standing out. Embracing soft skills in IT can elevate your career, enhance team dynamics, and lead to more successful projects. 

So, as you continue to hone your technical abilities, don't forget to grow these crucial people skills. They're your key skills to not just participating in the IT world, but truly excelling in it. Keep growing, keep learning, and let your soft skills shine through in every aspect of your professional journey.

Stefanie Kreisman
Junior Copywriter

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